Crystal Marine

Shops A,B,C
Block 3
Chrysakamas Beach Village Complex
Akamantas Street
Polis Chrysochous


Channel 67 Call Crystal Marine for assistance 

+357 99828816 ( 24hr ) 
+357 26322869 ( Office ) 
+357 26322109 ( Fax )

Email :

Hileys Worldwide Limited
(Trading as Crystal Marine)

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Privacy Policy

Hileys Worldwide Limited  is committed to protecting and respecting your privacy.

Hileys Worldwide Limited  needs to process certain personal data in order to do important things like, take course and training bookings and issue and manage certificates and qualifications. Organise Charters, carry out repairs and buy and sell boats.

We take your privacy very seriously. If you have any questions, concerns or comments please email

This policy explains when and why we collect personal information about you, how we use it, how we keep it secure and the circumstances when it may be disclosed to others. The policy also explains your rights in relation to that personal information.

We keep this policy under regular review, and may change it from time to time, so please check this page for any updates. The privacy policy was last updated on 25 May 2018.

Who are we?

We are Hileys Worldwide Limited, trading as Crystal Marine.  Shop 3-4 Chrysakamas Beach Village Complex, Akamantas Street, Latchi, Polis Chrysochous 8830, Cyprus.  Reg. No. HE255223

We work closely with and share certain internal resources and systems with Royal Yachting Association, of RYA House, Ensign Way, Hamble, SO31 4YA.

When do we collect your personal information?

We have a range of roles and so collect personal information at different times. These include when you: 

Join, or apply to join, Hileys Worldwide

  • you join or participate in, or any child for whom you are responsible joins or participates in a training course we offer.

  • you join us a member of staff or agree to become a contractor for us

Use a Crystal Marine product or service;

  • participate in any sporting event or experience day

  • obtain any training or coaching directly from us

  • undertake any assessment or examination provided by us

  • ask us to carry out a survey, inspection or other technical service for you

  • ask us to provide legal, technical or other advice

  • ask us to sell your vessel or item

  • ask us to find you a vessel or item

  • ask us to provide verification of any of your relevant qualifications or experience or refer any person to us to obtain any such verification


What type of information do we collect?

Common information we ask for includes:

  • Your name, address, e-mail address and phone number in order to contact you.

  • Photographs for instance in connection with photo verified certificates (such as the ICC or SRC)

  • For those participating in events, training programmes; Details of any relevant medical conditions which could affect your participation (which will only be collected when you have provided your express consent)

  • the name, address, email address and phone number of your next of kin and/or emergency contact

  • details of any relevant training records and training plans

  • details of your participation and performance in sporting events leisure activities

  • any relevant dietary records and details of your dietary requirements

  • details of your current occupation and employment history

  • details of any relevant boating, yachting or other sea faring experience you may have

  • health information including any particular health conditions or mental or physical impairments you may have which may impact on your role, and details of your qualifications including the results of any examination or assessment


Additional Information we collect about you when you visit

  • technical information, including the Internet protocol (IP) address used to connect your computer or mobile device to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our office  number

  • real time location data from your mobile device


Information which may be provided on your behalf or at your request, for example if:

  • any person makes a booking for any of our training courses, facilities or other services on your behalf;

  • you are a minor and your parent or legal guardian provides us with information about you on your behalf; or

  • we take up references for you or seek verification of any of your qualifications from any referee you may have put forward.


The information about you which we may receive from other sources may include;

  • the results of any criminal records searches which we may conduct on our own

  • references from previous employers when applying for a job with us



Website Cookies

  • We do not use Cookies.

Why do we collect this information?

When we collect information from you directly we explain the reason for collecting that information at the time of collection.

To fulfil a contract with you;

  • to administer your training course, or service, to notify you about changes to our, products, facilities or services

  • to provide you with any products and services that you request from us including: items purchased from us, equipment loans, coaching and training services and examination and assessment services

  • to register you as a qualification or credential holder

  • to consider an application to join Hileys Worldwide Limited as an employee, volunteer, or in some other capacity, and to manage any such relationship


When it is in our legitimate interests, and our interests are not overridden by your own interests;

  • to notify you of changes or proposed changes in any laws, regulations or best practice in relation to boating and other related activities which we feel may be of interest to you

  • If you are an existing customer, we will only contact you by electronic means (e-mail or text message) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you


When we have obtained your explicit consent to do so;

  • when dealing with ‘special categories’ of information such as medical data, biometric or profiling data, passport data or similar as defined by the General Data Protection Regulation, for instance medical information gathered to participate in an event, or to hold a particular qualification or licence.

When do we share your information?

We may share your information with certain third parties including:

  • the Royal Yachting Association (UK)

  • Emergency and medical services providers in the event of an emergency

  • Trainers and coaches who require the information in order to provide services which you have requested or to conduct any examinations or assessments which you have requested (and who may need to pass the same to emergency and medical services providers

  • prospective employers and any other persons you may refer to us for the purpose of obtaining from us any references or verification of your qualifications or experience


We may also disclose your personal information to third parties:

  • if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation, or in order to enforce or apply any contract or terms in force between you and us; or to protect the rights, property, or safety of Hileys Worldwide, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of security, law enforcement, fraud protection and credit risk reduction

  • if you ask, to provide any verification of your qualifications or experience or if you refer any person to us to obtain any verification of your qualifications or experience, we may use your information to provide the verification sought


We will only disclose as much information as is required for the third party to fulfil the particular function and where required to do so we will have a contract in place with third parties requiring them to keep your information secure and not to use if for their own purposes.

We may choose to publish certain information in the public domain or the press:

  • We may ask for your consent to use your image or certain personal information for publicity purposes.

How long do we keep your information?

We may keep and process your personal information for as  long as necessary to fulfil the purposes we collected it for, or for as long it is necessary to do so for legal reasons.

We will review your personal information regularly to establish whether we are still entitled to process it. If we decided that we are not entitled to do so, we will stop processing your personal information to the extent that it is appropriate to do so and securely delete or anonymise it.

To determine the appropriate retention period, we will consider the amount, nature and sensitivity of that information, the potential risk of harm from unauthorised use or disclosure, and whether we can achieve the purposes for which we process that personal information through other means.

In some cases you can ask us to delete the personal information we hold about you. Please see the section below titled your rights.

Where do we store your personal information?

Your information may be held at our offices, or on secure servers owned Hileys Worldwide or by one of our data processing partners. On occasions your information may be transferred to or stored at other locations, We have in in place reasonable technological measures and operational procedures to safeguard your personal information from unauthorised access.

Your rights

You have the following rights in relation to the personal information we hold about you:

  • to access your personal information

  • to be provided with information about how your personal information is processed

  • to have your personal information corrected

  • to have your personal information erased. Please be aware that erasing your personal information may prevent us from continuing to provide services to you.

  • to object to or restrict how your personal information is processed

  • to have your personal information transferred to yourself or to another business in certain circumstances


You have the right to take any complaints about how we process your personal information to the Information Commissioner:

Office address:
Iasonos 1, 1082 Nicosia

Postal address
T.G. 23378, 1682 Nicosia

Phone: +357 22818456
Fax: +357 22304565

Email: commissioner


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